Frequently Asked Questions
HOW DO INSURANCE CLAIMS WORK?
Insurance claims can be complicated and confusing. We'll work with you to make sure you're set up to ask teh right questions and get the support you need.
HOW DO I CONTACT FOR INSURANCE?
First, we suggest talking to your agent. But just in case you need it, here's a list of important numbers.
State Farm: 1-877-485-6943
American Family: 1-888-26-0394
Farmers Mutual: 1-402-434-8300
Liberty Mutual: 1-888-398-8924
Auto Owners Insurance: 1-517-323-1200
EMC Insurance: 1-800-447-2295
Progressive Home Insurance: 1-800-776-4737
Farm Bureau: 1-866-399-3237
ARE CREDIT CARDS ACCEPTED?
You can pay with a credit card and a 3.5% service fee will be added. You can also pay with cash or check for no additional charge.
WHEN WILL MY ROOF BE BUILT
Installation times can vary depending on the season and the weather. You will be notified via phone and/or email regarding your project start date as well as expected material delivery date. This typically happens the week before your projected start date.
IS THE ROOF AND GUTTER JOB THE SAME CREW?
No, we have two separate crews because the gutters are always replaced/built after the roof.
WOULD BY PROJECT BE CONSIDERED A CONSTRUCTION ZONE?
Yes. Please make sure that pictures are off the walls and precious items are stored safely. Also, be aware that debris will be falling around the property and could enter a neighbor's property. It is best practice to inform your neighbors of this if your property lines are close to your roof. All debris will be cleaned up after the roof is fully complete.
WHAT IS THE AVERAGE BUILD TIME?
Three to four days, normally. There are situations that can create longer turnaround, such as if the roof is especially steep or large. Usually, anything under 3,000 square feet will be completed within 3-4 days.
WHAT IS THE LIFESPAN OF YOU SHINGLES?
In roofing, like anything else, there are many choices, depending on what you want and need. Our shingles can last anywhere from 40 years and beyond.
ARE YOUR CREWS LEGALLY REGISTERED AND INSUREED?
Yes, we're licensed in both Oregon and Washington. While it's rare that property get damaged or an installer gets hurt, we're well-insured so you won't be liable for any accidents.