Privacy Policy

Flow Roofing (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information through our website, mobile applications, social media pages, communications, and any other services that link to this Privacy Policy (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly
Name, email address, phone number, mailing address, and other contact details.
Business information including company name, job title, and business contact information.
Details regarding your service requests, estimates, communications, and transaction history.
Payment and billing information, which may be processed by third-party payment processors.
User-generated content such as reviews, comments, and messages.

b. Information Collected Automatically
Usage data such as pages visited, time spent on pages, navigation paths, and interactions.
Device information including IP address, browser type, operating system, device type, and general location data.
Information collected via cookies, pixels, and similar tracking technologies.

c. Information from Third Parties
We may receive information from publicly available sources, marketing partners, analytics providers, and social media platforms.

1. How We Use Personal Information

We use personal information for the following purposes:

To provide and manage our Services, including scheduling, estimates, and project fulfillment.
To communicate with you regarding inquiries, appointments, updates, and customer support.
To process transactions and manage billing.
To improve our Services, website functionality, and user experience.
To send marketing communications, promotions, and updates, subject to your preferences.
To maintain security, detect fraud, and enforce our terms.
To comply with legal obligations and regulatory requirements.

1. How We Disclose Personal Information

We may disclose personal information to:

Service providers and subcontractors who assist in delivering our Services.
Professional advisors such as attorneys, accountants, and consultants.
Payment processors and financial institutions.
Marketing and analytics partners.
Government authorities, regulators, or law enforcement when required by law.
Business transferees in connection with a merger, acquisition, or sale of assets.

We do not sell personal information to third parties.

1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. You may control cookies through your browser settings. Disabling cookies may impact functionality of the Services.

1. SMS Messaging and Communications

By providing your phone number and opting in, you consent to receive SMS and MMS messages from Flow Roofing related to your service inquiries and customer relationship, including appointment reminders, project updates, estimates, and promotional communications.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Mobile opt-in data and consent will not be shared with third parties for marketing purposes. We may share such information with service providers solely to facilitate messaging services.

1. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

1. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You may also opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

1. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

1. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.

1. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Flow Roofing
Phone: 503-936-2476
Email: [Insert Company Email]
Address: [Insert Company Address]

This Privacy Policy was last updated on the date of publication.