Privacy Policy

Effective Date: January 1, 2025

At Flow Roofing (“Flow Roofing,” “we,” “our,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, contact forms, or services. It also outlines your rights under applicable privacy laws, including the Oregon Consumer Privacy Act (OCPA), the California Consumer Privacy Act (CCPA/CPRA), and similar U.S. state laws.

By using our website or engaging with our services, you consent to this Privacy Policy.

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1. Information We Collect

We collect information directly from you and automatically through your interactions with our website.

A. Information You Provide

We may collect:

• Contact Information: Name, phone number, email address, and mailing or service address.

• Project Details: Information about your roofing, gutter, or related service needs.

• Payment Information: Credit/debit card or other payment details used to process transactions (securely handled by our payment processor).

• Communications: Copies of emails, messages, or form submissions through our website.

• Employment or Partnership Information: If you apply for a job, subcontractor opportunity, or vendor relationship, we may collect professional and background details you provide.

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B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system.

• Device identifiers and general location (city, state).

• Website usage data (pages visited, time spent, referral source).

• Cookie and tracking data from analytics tools (e.g., Google Analytics, Meta Pixel).

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2. How We Use Your Information

We use the collected information to:

• Provide, manage, and complete roofing and exterior services.

• Communicate with you about appointments, estimates, invoices, and warranties.

• Respond to inquiries or support requests.

• Process payments and send receipts.

• Improve our website, customer experience, and marketing outreach.

• Comply with legal, tax, or regulatory obligations.

• Prevent fraudulent activity and ensure the security of our systems.

We do not sell your personal information.

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3. Legal Bases for Processing

Where required by law, we process your personal data under the following legal bases:

• Performance of a contract (e.g., to provide a roofing service).

• Consent (e.g., when you opt in to marketing communications).

• Legal obligations (e.g., recordkeeping, safety compliance).

• Legitimate business interests (e.g., improving services, ensuring quality and safety).

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4. Data Retention

We retain your personal data only as long as needed to fulfill the purposes described here or as required by law (e.g., warranty tracking, accounting records). When your information is no longer required, we securely delete or anonymize it.

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5. How We Share Information

Your personal data may be shared with:

• Service Providers & Vendors: Contractors, suppliers, or professional partners assisting in service delivery, billing, or customer support.

• Legal Authorities: If required to comply with applicable law or respond to valid legal requests.

• Business Transfers: In the event of a merger, acquisition, or transfer of assets.

We require all third parties to handle your information securely and only for the purposes described in this policy.

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6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience and analyze traffic.

• Essential cookies – enable core site functionality.

• Analytics cookies – help us understand website use through Google Analytics.

• Advertising cookies – may be used to deliver relevant ads on Google, Meta, or partner platforms.

You can disable cookies via your browser settings or opt out of analytics tracking here:
https://tools.google.com/dlpage/gaoptout

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7. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct or update inaccurate information.

• Deletion: Request that we delete your personal data, subject to legal exceptions.

• Portability: Request your data in a portable format.

• Opt-Out of Targeted Advertising: You may request that we do not use your data for targeted or cross-context advertising.

• Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

You can submit a request by emailing info@flowroofing.us or calling 503-936-2476.

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8. Data Security

We maintain reasonable administrative, physical, and technical safeguards to protect your information from unauthorized access or misuse. However, no system is completely secure. You share information with us at your own risk.

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9. Children’s Privacy

Our website and services are intended for individuals 18 and older. We do not knowingly collect information from minors. If we learn that data has been collected from a child, we will promptly delete it.

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10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The updated version will be posted here with a new “Effective Date.” Continued use of our website indicates acceptance of the revised policy.

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11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Flow Roofing
555 SE Martin Luther King Jr. Blvd, Suite 105
Portland, OR 97214
info@flowroofing.us
503-936-2476