Effective Date: 1/1/25

At Flow Roofing ("we," "our," "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Notice explains how we collect, use, store, and protect your personal data when you engage with our services. Please take a moment to read and understand this policy.

1. Information We Collect

We may collect the following types of personal information from you when you interact with us:

• Contact Information: Name, email address, phone number, and billing/shipping address.

• Service Information: Details of the roofing services requested, including property information, service dates, and payment details.

• Payment Information: Credit/debit card information or other payment-related details necessary for processing transactions.

• Communication Data: Emails, calls, and messages exchanged with us, including support inquiries and feedback.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with roofing services, including scheduling, project management, and customer support.

• To process payments and manage financial transactions.

• To communicate with you about our services, offers, or updates that may be of interest.

• To comply with legal and regulatory requirements.

• To improve our services, products, and customer experience.

• To manage warranties and service follow-ups.

3. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law. When your data is no longer needed, we will securely dispose of or anonymize it.

4. How We Share Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share information with trusted third-party contractors, suppliers, or other service providers who assist us in delivering our roofing services, provided they agree to handle your information in accordance with this Privacy Notice.

• Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal obligations or protect the safety of individuals or our business.

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred as part of that transaction.

5. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights concerning your personal data:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal data.

• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

• Data Portability: You may request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at [Contact Information].

6. Security of Your Information

We take the security of your personal data seriously and use industry-standard technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, please note that no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to collect information about how you interact with our website and services. You can adjust your browser settings to manage or block cookies if you prefer, but this may affect your experience on our website.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from individuals under the age of 18, we will take steps to delete that information.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. When we update the Privacy Notice, we will revise the "Effective Date" at the top of this page. We encourage you to review this notice periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

Flow Roofing
555 SE MLK Jr Blvd #105 
Portland OR 97214
Email: info@flowroofing.us
Phone: 503-936-2476